TPOWER | Terms & Conditions

Technical Support

Due to the characteristics of our products, there may be technical problems caused by various factors when you visit/browse different areas of the website or use the general functions of the website. The possible problems are as follows: Display and function problems Deposit and withdrawal problems Login problems Unexpected/abnormal error messages No response to the link If you encounter any of the above problems, Our professional customer service technical support team will troubleshoot for you 24 hours a day. If you need help, please contact us.

1. To prevent disputes, please carefully review this agreement before the closure notice. Once closed, it is deemed that you accept all the terms and conditions of our company's products.

2. In the event of inconsistencies between rules and terms in different language versions, the Chinese version shall prevail.

3. Users are responsible for maintaining the confidentiality and security of their accounts and passwords. All bets placed through a user account are considered valid. We recommend users to regularly change their passwords. The company is not responsible for any loss incurred if a user's account is compromised.

4. The company reserves the right to make the final decision when modifying terms and game rules and retains the right to interpret all related disputes. Any modifications or adjustments to the agreement will take effect immediately upon the release of the T-POWER announcement.

5. Users must reach the legal age of majority in their local jurisdiction before using any of our company's gaming products.

6. If a bet in our company's games fails to be successfully submitted, the bet will be deemed invalid, and the final result will be based on the records in our company's database.

7. If a user voluntarily or automatically cancels a bet before the announcement of the match results, the game result will not take effect.

8. In the event of unavoidable circumstances such as natural disasters or hacker attacks leading to data loss, please closely follow further notices from the company or proactively contact the company.

9. The company will record all online transactions and gambling activities. In case of disputes, resolution will be based on these records.

10. If the company identifies any inappropriate methods (such as plugins) or illegal group gambling activities causing harm to the company, the company reserves the right to cancel illegal bets.

11. In cases of poor network connection, network errors, hardware performance issues, or other external factors that may result in discrepancies between our company's product data and database data, the final result will be based on the data recorded in our company's database.

12. The company reserves the right to suspend or close customer accounts at any time if customers violate any terms, including deceptive, hacking, manipulative, collusive, or spirit-undermining betting behaviors. Any winnings, including account balances, will be forfeited.

13. Once a game has started, members are not allowed to make any bets or raises. If the company erroneously accepts a member's bet or raise after the start of the game, the company reserves the right to cancel and void these bets. If a player has prior knowledge of the final result of the game and places a bet, the company reserves the right to refuse or invalidate these bets. The final decision lies with the company.

14. We will not allow any withdrawal requests if your funds do not reach the 1x turnover requirement (valid bets equal to deposits). This means that your withdrawal request will not be accepted.

15. To prevent fraud, money laundering, and issues such as withdrawals from stolen accounts, we require all registered players to provide genuine identity information for real-name authentication. Only information that has undergone real-name authentication can be used for deposits and withdrawals. If the bank account information used for deposits or withdrawals does not match the authenticated information, the transaction will be rejected. This is to ensure the security and legitimacy of transactions.

Game Protocol: All players must agree to and comply with the terms and conditions in this agreement. Any modifications to the agreement will take effect immediately upon announcement, and T-POWER will not individually notify each user. Users continuing to use the service will be deemed to have agreed to the modified terms.

Terms and Conditions:

Please adhere to the principles of fairness in the game. Do not intentionally cheat or attempt to interfere with match results. Unstable network connections, connection errors, low-performance hardware, and other external factors may lead to inconsistencies between game results and records in servers and databases. In such cases, the final game result will be based on records in servers and databases. T-POWER has the right to add, modify, or cancel entire or partial systems or features in the service without prior notice to each member. Additionally, all T-POWER games are subject to the terms and conditions of the agreement.

This privacy policy will describe how platform handles the information and data you provide to us to help us maintain your relationship with platform.
We will process any personal information about you provided to us or held by us in accordance with the provisions of this privacy policy. This information may be provided via the platform website (""Website""), telephone or any other means.
Accepting the privacy policy means that you understand and accept the use of your information in accordance with this privacy policy. If you do not agree to the terms of this privacy policy, please do not use the website or provide us with your personal information.
Contact us
If you have any concerns, or want to learn more about how we handle personal data, please contact us via email.
Protect your personal data
Your personal data is not only protected by platform's high quality, high investment and high standards, but also protected by law. According to the law, we must have a legitimate reason when processing your personal information, and the reason must be one of the following:
Perform any contract between us and you
We have a legal obligation to this
When you agree to our processing
In the case of when it is in our legitimate interest
When it is in the public interest
When it is in your vital interest
Legitimate interest
When we process your personal data for business or commercial reasons, such situations are called legitimate rights. Your personal data is still protected and we cannot process it in a way that is unfair to you or your interests.
When we process your personal data for legitimate rights and interests, we will inform you of the situation and our legitimate rights and interests, and provide you with a way to raise questions or objections. However, strong and legitimate reasons for processing this information may deny your right to protest.
When we store your personal data
When your data is stored in platform, we will ensure that it is reasonably protected and used only for acceptable purposes.
We will retain your data while you are a customer of platform.
If you are no longer a customer of platform, in order to fulfill the purposes listed in this policy and fulfill the obligations stipulated by relevant laws and regulations, we will retain your data for the shortest time required. If we are unable to delete your personal data due to technical reasons, its retention period may be extended.
Why do we process your personal data
If you choose not to provide personal data, this may prevent us from fulfilling our legal and contractual obligations or providing you with the services required to manage your account.
Failure to provide your personal data may result in our inability to provide products or services to you.
Information collection
The information and data we may collect, use and process about you include:
The information you provide to us by filling in the form on the website, or any other information you submit to us through the website or email.
Information communication records provided via website, email, telephone or other channels.
Your response to our surveys or customer research.
Details of your transactions with us via website, telephone or other channels.
Details of the website visited, including but not limited to traffic data, location data, web logs or other communication data.
We will also collect personal data from publicly available sources, such as Internet searches, the British Companies Registry, and broadcast media when it is reasonable and does not harm your rights and freedoms.
Telephone calls
For training and security purposes, we will record calls to and from the customer contact center and record solutions to any questions you encounter during the use of the service.
Social features of our products
If you choose to participate in any social features provided by our products (such as chat rooms), platform may store, record or otherwise process these data.
Cookies use
To learn more about how we use cookies, please review our Cookies Policy.
Personal information we share with others
We may share your personal information within platform or with the following other agencies:
Law enforcement agencies, regulatory agencies and other authorities.
Credit rating agencies.
Anti-fraud agency.
Identity verification agency.
Sports management agency.
Organization that introduces you to us.
Third parties who share your data with us at your request (or permission).
Provide products or necessary third parties for services.
Depending on the products you choose to use, we may need to share your personal data with third parties that provide these services. If your personal data is transferred outside the European Economic Area (""EEA""), we need appropriate protection measures.
We may also disclose personal information to other companies, business partners, or company heirs in cooperation or affiliates.
Data transfer outside the EEA
We will transfer your personal data to areas outside of the EEA only in the following circumstances:
You have given explicit consent, or
It is necessary for us to establish or fulfill your contract with us, or compliance with legal responsibilities or obligations.
When we transfer your personal data to regions outside the EEA for our organization or our business partners, we will take steps to ensure that it is subject to the same standards as in the EEA. The specific basis for protection is one of the following:
The European Commission has determined that the country that receives your personal data provides the same level of protection as the EEA. For more information, please refer to the European Commission Ministry of Justice website.
We will use the contract to require the data recipient to protect your personal data to meet the same standards as in the EEA.
The data is transferred to the United States, and the recipient of the data has been registered with the US Privacy Shield. The framework provided by the US Privacy Shield will ensure that personal data protection reaches the level recognized by the European Union. Please visit the European Commission’s Department of Justice website for more information about the U.S. Privacy Shield.
In some cases, we may be forced by law to disclose your personal data to third parties and may have limited control over the way they protect data.
Your rights to personal data
We will assist you to exercise any rights to your personal data, including:
Withdrawal of consent in any case where we request your consent, but this will not make previously agreed by you processing invalid.
Complain to any relevant data protection bureau.
Access your personal data held or processed by us.
Correct any incorrect or outdated personal data.
Delete any personal data processed by us.
In certain circumstances, restrict our processing of your personal data.
Requiring us to provide you or other companies you designate with certain aspects of your personal data, usually referred to as the ""right of transfer.""
To oppose our ongoing data processing for our own legitimate rights.
Object to a decision that is completely automated, express your views and request a review of the decision.
For more information about these rights, please contact us via email.
Changes to the Privacy Statement
This policy may be updated from time to time; please check it frequently.
If there are any major changes to this privacy policy, we will make reasonable efforts to notify you in advance via email, website notification or other agreed communication channels. We will notify you of the changes in advance, so that you have some time for consideration and understanding before the changes take effect.
We will not implement major changes to the privacy policy without your explicit consent. If you refuse to accept the changes to the privacy policy, or do not accept the changes within the specified period, we may not be able to continue to provide some or all of our products and services.

The platform website (this ""website"") uses cookies to provide customers with better and more personalized services.
This Cookies Policy will explain what cookies are, how cookies are used on the site, and how to manage the use of cookies.
What is a cookie?
Cookies are small text files containing a small amount of information, which will be transmitted and stored on your computer, smartphone or other terminal device when you use the Internet.
Cookies will be sent back to the original website or other websites that can recognize cookies each time the website is visited. Cookies are very useful and enable relevant websites to identify the user's device.
For more information about cookies, please visit www.allaboutcookies.org.
Use of website cookies
There are several reasons for the use of cookies on the website. These include but are not limited to:
(i) Allow users to log in to their platform account;
(ii) Allow users to choose login preferences;
(iii) Monitor and collect information about transactions on the website;
(iv) Prevention of fraud and general privacy protection.
The use of cookies can generally enhance and improve the user experience. The use of some cookies can help the operation of the website.
Platform's website cookies use can be divided into the following categories:
Session Management - This type of cookie can be used to ensure the use of the website, manage session information and ensure the user's website browsing.
Functionality - This type of cookie stores information to ensure that we remember user preferences, such as preferred language, classification type, media settings, etc. It can also help improve the user experience, such as stopping the same information from being displayed twice.
Prevention of fraud - This type of cookie stores information to help us prevent online fraud.
Tracking - This type of cookie ensures that we store the user's website visit information, and we need to record this information to pay commissions to our partner members.
Analysis - This type of cookie can help us identify and count the number of customers, and check the patterns used by customers when using our website. This will help us improve the operation of the website, such as ensuring that users can easily find content, and sending relevant and more targeted advertisements and information to each user in order to monitor the effectiveness of advertisements and information.
Platform may use third-party tracking and/or analysis cookies from time to time to help improve the website and services provided by platform to users.
Regarding the third-party website links provided by the website, please note that these websites have their own cookies and privacy policies. If you decide to enter any linked third-party website, please read its cookies and privacy policy before visiting.
Manage Cookies
If you want to delete any cookies that have been stored on your computer, or want to stop those cookies that record your browsing patterns, you can delete the existing cookies and/or change the privacy settings on your browser (this process varies between browsers). For more information on how to do this, please visit www.allaboutcookies.org. You can also view information about how to do this in the ""Help"" section of your browser.
Please note that if you delete our cookies or block our subsequent cookies, you will not be able to use certain areas or features of the website. For example, if you disable ""session"" cookies in your browser, it may cause you to be unable to log in to your platform account.
Detailed information about platform protecting personal privacy can be viewed in our privacy policy.